Frequently Asked Questions

When you receive your new bike, you will need to fit the pedals. We recommend following the instructions provided in this video.

Please pay particular attention to the pedals, as they have left-hand and right-hand threads. Cross-threaded pedals are not covered under warranty, and they are thoroughly checked as part of the Pre-Delivery Inspection before the bike leaves us.

For further guidance please see our 'How To Build A Bike' blog post

Additionally, please refer to the notes on your Pre-Delivery Inspection sheet for further steps that may be required when building your bike.

You can pay online using all major debit and credit cards, PayPal or by selecting one of our finance packages which you can find out more about here. If you are visiting us in store you can use all of the above plus cash and gift vouchers.

In the case of card payments a pending payment/pre-authorisation is placed on your account for the authorised transaction it represents funds that have been earmarked for the purchase but will not be transferred to us until we finalise the shipping of your order. This pending payment can affect your available balance and funds may not be available for other purchases or withdrawals until the transaction is settled or until the pre-authorisation expires. These transactions will appear as pending or authorised but not yet settled.

In the case of a pending payment expiring - please note we shall keep your order in place, and once the goods are available we shall make contact with you to authorise a new payment.

In the case of cancelled orders, please note the pending payment is reversed within 2-5 working days (dependant on card issuer). This will affect your available balance but will not appear as a physical refund transaction as no funds have been taken and settled.

If you have any concerns or questions regarding a pending payment or pre-authorisation, we encourage you to reach out to our Customer Service Team. We are here to assist you and address any issues or enquiries you may have regarding your transactions.

We are currently unable to accept gift vouchers online but please call a member of our sales team who will be happy to assist you in placing an order using your gift voucher over the phone.

If you have placed an order but then wish to change or cancel it, please contact our Customer Service team as soon as you can. We will try our best to make any changes but we will be unable to do so if the order is already being processed in the warehouse and/or dispatched.
Unfortunately, goods that have already been dispatched cannot be amended or redirected to an alternative delivery address.

How quickly you receive our email confirmation can depend on your email provider and whether the email has been incorrectly marked as junk. Please add [email protected] to your safe senders list to ensure safe receipt. If you still do not receive a confirmation after this then please contact our Customer Service team.

Some liquids and pressurised goods cannot be shipped outside of the UK (unfortunately this includes ROI, Channel Islands and Northern Ireland although they can be shipped on non Express service) due to them being classed as hazardous when being transported via air freight. For more information please visit Parcelforce Prohibitions & Restrictions

Once a selection has been made on the product page a stock message will have appeared in green under the 'Add to Basket' button indicating whether the product was in stock or not. The stock message is also shown beneath each product on the basket page. In stock products are available for immediate despatch however delivery times vary depending on type of products and service selected. For more information on the status of your order please contact our customer service team.

A bike has to go though a Pre Delivery Inspection (PDI Check) prior to despatch, ensuring the bike is thoroughly checked and set up prior to you receiving. This also means an express service is unavailable. We strive to despatch bikes within 5-7 working days of order. Please note this may change over school holidays and the festive season (November/December). For more information on the status of your order please contact our customer service team.

Tracking numbers rely on the delivery agents updating their systems so please allow up to one working day for the tracking number to be updated. If after this period the tracking number is still not working please contact our customer service team.

EU Countries

The price you see is the price you pay.

Demon Tweeks now offer a Delivery Duties Paid service to all of our customers in Europe. This means that, when you order from us:

• We collect the VAT and duty, you will not pay anything further for your order
• We send your order through the express “duty paid” channels
• The price you pay us is the total price for your order, no delays and no additional charges, guaranteed

Customers in Europe can now simply shop the largest and most complete range of motorsport, motorcycle and performance parts available, safe in the knowledge that there are no unseen charges. For help or extra support on European orders please contact our Customer Service team.

Outside the EU

If your delivery address is outside of the UK, you may have to pay import duties and taxes, which are levied once the shipment reaches your country. All international shipments may be subject to cross-border inspections by customs authorities while customs policies vary widely from country to country. You must meet any additional charges for customs clearance and we recommend that you contact your local customs office for further information.

If for any reason you need to return an item please visit our returns page for more information.

We require you to obtain a returns number so the team will be able to quickly locate your account and process your return as soon as possible for you.

Please return any items in the original packaging (unless faulty) with your returns form included to the following address: Tweeks Cycles Returns, 75 Ash Road South, Wrexham Industrial Estate, Wrexham LL13 9UG

Once we have processed the refund it will usually take 3-5 working days for the funds to show in your account. This may vary depending on your bank.

First please check the dates of the promotion code to ensure that it is valid. If it is within the dates and it's still not working, please call a member of our sales team and we'll look to resolve this for you.